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WorldHost Programmes

The WorldHost programmes are comprehensive training toolkits that can be used across a wide variety of industries where the quality of front-line customer service is key to business success.

Are you interested in becoming a licensed facilitator?

Through the WorldHost trainer programme you can become licensed to deliver the WorldHost programmes in Northern Ireland.

As a licensed trainer you will be able to deliver the WorldHost programmes as an in-house trainer to your company staff or as an independent trainer to your clients. For more information please visit People1st.co.uk

Principles of Customer Service

Participants in this full day course will gain invaluable skills and techniques that form the fundamentals of service professionalism. They will be encouraged to take pride in what they do and the area of Northern Ireland in which they live and work.

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Visitor needs
  • The Value of Tourism
  • Personalised key commitments
  • Topics to avoid

 

Booking Options

Option 1 - Open Programme
Individuals can attend an open Principles of Customer Service programme delivered by an independent WorldHost licensed trainer. For details please click here.

Option 2 - In Company Training
One of our Licensed Trainers can deliver the WorldHost Principles of Customer Service programme within your business. For more information please contact People 1st.

Option 3 – Train the Facilitator
A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme. For details, please click here.

 

Ambassador Workshop

This half-day workshop supports ambassadors and volunteers in providing a warm and friendly welcome. It equips participants with the resources to interact and assist visitors to Northern Ireland and provides an opportunity to build on delegates’ existing skills as representatives of Northern Ireland to our visitors. This workshop will provide delegates with a detailed knowledge of the tourism product in Northern Ireland and within their specific tourism destination.

Course Content:

  • Demonstrating a warm welcome
  • Local tourism resources
  • Ambassador resources
  • The pride factor
  • Lasting impressions


Booking Options

Option 1 - Open Programme
Individuals can attend an open WorldHost Ambassadors Workshop delivered by an independent WorldHost licensed trainer. For details, please click here.

Option 2 - In Company Training
One of our Licensed Trainers can deliver the WorldHost Ambassadors Workshop within your business. For more information please contact People 1st.

Option 3 – Train the Facilitator
A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme. For details, please click here.

 

Customers With Disabilities

The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities.
By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome.

Course Content

  • Purpose
  • Language of disabilities
  • Things to consider
  • Having a disability
  • Detection of a disabilities
  • Important tips for service providers


Booking Options

Option 1 - Open Programmes
Individuals can attend an open Customers With Disabilities course delivered by an independent WorldHost licensed trainer. For details, please click here.

Option 2 - In company Training
One of our Licensed Trainers can deliver the WorldHost Customers With Disabilities course within your business. For more information please contact People 1st.

Option 3 - Train the Facilitator
A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme. For details, please click here.

 

Service Across Cultures

Our WorldHost Service Across Cultures programme will increase your staff’s awareness of other cultures and give them practical skills and advice to help them communicate effectively with visitors or clients from overseas.
Making sure that your customers feel comfortable is a crucial part of the customer service process. But if there’s a language barrier or cultural differences, it can be an awkward experience for staff and customers alike.
We will give your staff tips and techniques to help them provide a great service for all customers – from using appropriate gestures to avoiding the use of slang and jargon. We’ll get them to think about their own cultural background too, and how that shapes their perception of others.
This programme is also great for improving internal customer service – especially in businesses that employ people from a wide range of nationalities and backgrounds. Businesses who have used this programme have reported better communication, understanding and working relationships within their own teams.

Course Content

  • The importance of overseas tourism to your business
  • How their own culture and traditions can affect their view of others, and how to avoid making assumptions
  • Common myths about some of the UK’s biggest overseas markets – and the truth behind them
  • Tips and techniques to help them communicate with customers if there is a language barrier
  • How to become a ‘people to people ambassador’


Booking Options

Option 1 - Open Programmes
Individuals can attend an open Service Across Cultures course delivered by an independent WorldHost licensed trainer. For details, please click here.

Option 2 - In company Training
One of our Licensed Trainers can deliver the WorldHost Service Across Cultures course within your business. For more information please contact People 1st.

Option 3 - Train the Facilitator
A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme. For details, please click here.

 

Principles of Supervising Customer Service Performance

If your business deals with customers on a daily basis, training your front-line staff to deliver great service is essential. But it’s important not to forget the vital role your managers and supervisors play in making sure that service runs smoothly.
If your managers and supervisors understand the value of excellent customer service, and how to coach their team members to deliver It, they will not only maintain and improve service standards in your business – they’ll also attract new customers.
That’s where the WorldHost Principles of Supervising Customer Service Performance programme can help. We can give your managers and supervisors those vital skills, helping you to build a real customer service culture in your business - from the top down.

Course Content

This one-day programme will show your managers and supervisors:

  • Why their role is essential to delivering a great customer experience
  • How to lead by example and demonstrate fantastic service
  • How developing their team can improve service standards
  • Techniques to motivate and coach their team members
  • How to develop and implement clear customer service standards
  • Actions to take when customer service goes wrong
  • How to monitor and measure their team’s customer service performance
  • How to use those measurements to improve future performance


Booking Options

Option 1 - Open Programmes
Individuals can attend an open Principles of Supervising Customer Service Performance course delivered by an independent WorldHost licensed trainer. For details, please click here.

Option 2 - In company Training
One of our Licensed Trainers can deliver the WorldHost Principles of Supervising Customer Service Performance course within your business. For more information please contact People 1st.

Option 3 - Train the Facilitator
A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme. For details, please click here.

 

Sales Powered By Service

Participants in this half-day programme will learn the skills needed to be effective salespeople, who not only listen to customers’ needs but maximise on them. No matter what part of the service industry you represent, helping your staff understand the role they play in selling your products and services is vital. This programme will help them understand how they can influence customers’ purchasing decisions and the benefits of selling beyond the basics.

Course Content:

  • You’re in sales!
  • The sales cycle
  • Knowing your products and services
  • Moments of truth
  • Handling objections in sales
  • Now it’s up to you!


Booking Options

Option 1 - Open Programme
Individuals can attend an open Sales Powered By Service programme delivered by an independent WorldHost licensed trainer. For details, please click here.

Option 2
- In Company Training
One of People 1st’s licensed trainers can deliver the WorldHost Sales Powered By Service programme within your business. For more information please contact People 1st.

Option 3
– Train the Facilitator
A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme. For details, please click here.

 

For enquires, please click here to be taken to the People 1st Enquiry Form page.