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Belfast City Council's Retail, Tourism and Hospitality Programme

Local Council

Posted by Tourism NI

Published November 25, 2017


Mystery shop and mentoring opportunity to assess your customer service and increase standards.

Belfast City Council's Retail, Tourism and Hospitality Programme

Belfast based retailers, hospitality and tourism-related businesses (as well as certain not-for-profit organisations) are being offered:

A ‘before’ and ‘after’ mystery shop visit with an action plan to assess customer service and increase standards.

Depending on your businesses requirements, you can also receive up to 10.5 hours of mentoring support in any of the following areas:

  • Customer service
  • Team management and staff productivity
  • Face-to-face sales
  • Marketing
  • E-commerce
  • Financial planning

Certain conditions apply. The programme is opened to businesses employing fewer than 20 people and based within the city council boundary area. Businesses can register their interest through their business registration form.

Further details are available at: www.belfastcity.gov.uk/business/businessinformation/sectorspecific/retail-tourism-hospitality.aspx  


Posted by Tourism NI

Produced by Tourism NI