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WorldHost Customer Service Training Open to Hillsborough Businesses

WorldHost, Local Council, Lisburn & Castlereagh

Posted by Tourism NI

Published December 12, 2017

Lisburn & Castlereagh City Council, in conjunction with Tourism NI are running a series of WorldHost Training Programmes at the start of 2018, which are open to all customer facing businesses in Hillsborough.

WorldHost Customer Service Training Open to Hillsborough Businesses

This programme will focus on customer service and the importance of communication skills, addressing visitor needs, dealing with customer complaints and more.  The training will also provide in-depth information on Hillsborough village and the surrounding area. 

Alderman Allan Ewart MBE, Chairman of the Council’s Development Committee said: “The charming village of Hillsborough already attracts thousands of visitors a year who enjoy its visitor attractions and eateries.  With the planned investments by the Council for the Public Realm Scheme and Historic Royal Palaces for its further development of Hillsborough Castle tourist numbers are set to increase significantly over the coming years.

“This training course is the ideal opportunity for local businesses to gain the invaluable skills and techniques that form the fundamentals of service professionalism. Quality customer service is key to the success of any business and this course will prepare frontline staff to deliver the highest levels of customer service to all visitors.”

Martin Graham, Regional Manager, Tourism NI, said “Tourism NI is delighted to support this World Host initiative in Hillsborough, especially in the run up to 2019 when Hillsborough Castle will become a truly world class visitor attraction and when the whole village will be attracting thousands of international visitors.”

As the Council and Tourism NI are keen to offer this fantastic opportunity to those in the hospitality industry the course is available at the discounted cost of £20 per candidate.  This nominal charge will cover the one day training course on customer

service and product knowledge, refreshments on the day and a certificate on completion of the course.

This WorldHost training course is open to all businesses within Hillsborough village and the dates of available courses are detailed below. If you are interested in attending please contact Margaret McAvoy on 028 9244 7630 or email  for a booking form.


Click on the date for more information.

Monday 15th January
Thursday 1st February
Monday 12th February
Thursday 22nd February
Monday 5th March
Thursday 15th March

Posted by Tourism NI

Produced by Tourism NI