Northern Ireland Tourist Board

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Lisburn & Castlereagh City Council, in conjunction with Tourism NI are running a series of WorldHost Ambassador Training Programmes at the start of 2018, which are open to all customer facing businesses in Hillsborough.

This programme will focus on customer service and the importance of communication skills, addressing visitor needs, dealing with customer complaints and more.  The training will also provide in-depth information on Hillsborough village and the surrounding area. 

As you may be aware, Historic Royal Palaces (HRP) are spending £20m on upgrading and refurbishing Hillsborough Castle and Gardens to make it into a major tourism destination. Hillsborough is already a popular place to visit but with HRP expecting 200k plus visitors from 2019 it is imperative that Hillsborough is ready to greet these visitors with a first class customer service. 
 
This fantastic opportunity to gain skills and techniques fundamental to service professionalism in any customer facing industry is being provided in partnership with Tourism NI.  For this reason, a discounted price of £20 per candidate will cover a one day training course focused on customer service and product knowledge.  The cost will cover training, certificate on completion of the programme, tea/coffee and scones on arrival and a light lunch.
 
This course is open to all customer facing businesses in Hillsborough.  If you are interested in attending this course, please email Margaret.McAvoy@lisburncastlereagh.gov.uk