28 Mar 2025
Customer Service Training - Get Open Ready
This course has been designed to ensure that those working in the tourism industry are best prepared for the arrival of golf visitors from around the world.
Being Big Hearted is about being warm, generous and hospitable hosts. The 153rd Open gives us the opportunity to share our local giant spirit on a global stage.
To ensure we are offering a Giant Welcome, Tourism NI will be hosting a number of Get Open Ready Customer Service courses.
This is a FREE, one day, fully accredited course, offering a level 2 qualification.
Tourism NI is delighted to partner with Belfast Metropolitan College, Northern Regional College and North West Regional College to deliver this session.
This course is aimed at those who wish to refresh and hone their customer service skills and already have experience in the Tourism or Hospitality sector.
- The course will be delivered in-person and learners must be available to attend the full day.
- Places are limited and subject to participant numbers
Learners must meet the following criteria to be eligible for the programme:
- Employed in a customer service/facing role within the tourism & hospitality sector;
- Eligible to work in Northern Ireland;
- ‘Settled’ in Northern Ireland, and have been ordinarily resident in the UK for at least three years; or
- A person who has indefinite leave to enter or remain in the UK.
- Documentation confirming eligibility of the above criteria will be requested prior to securing a place on the course.
For more information and criteria please visit tourismni.com/getopenready